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Apsara Attire

Apsara Attire

Returns, Exchange & Cancellation

In short: you can cancel within 24 hours of ordering. After delivery we offer replacement only, for a saree that arrives damaged, defective or different from what we confirmed with you. We do not take returns or give refunds for a change of mind.

Cancellation — within 1 day

You can cancel an order within 1 day (24 hours) of placing it. Send your order number to us on WhatsApp (+91 85442 03804) and we will cancel it. If you have already paid, the full amount is returned to the account or UPI ID you paid from within 5–7 working days, because the saree has not left us. After 24 hours the saree is packed or on its way, so the order can no longer be cancelled.

Replacement only

Tell us on WhatsApp within 48 hours of delivery, with your order number and clear photos, if the saree:

  • arrives damaged, torn or stained;
  • has a weaving or printing defect;
  • is not the saree, colour or design we confirmed with you; or
  • arrives with a part missing (for example the blouse piece).

Please record a short unboxing video, from the sealed parcel to the open saree. It lets us settle a transit-damage claim the same day.

How a replacement works

  • We arrange the pickup, or tell you how to send the saree back. You pay nothing for the return or for the replacement delivery.
  • Once the saree reaches us and we have checked it, we send you the same saree in a fresh piece.
  • Most of our sarees are single pieces. If the same saree is no longer available, you can choose another saree of the same price, or ask for your money back. If you choose a saree that costs more, you pay only the difference.

What is not covered

  • Change of mind, or a colour that looks slightly different on your screen. Silk and zari shine differently in daylight and indoor light; ask us for a daylight video before you order.
  • Small variations that are part of the craft — the crackle of hand batik, slight shifts in a print, a loose thread at the tassels.
  • A saree that has been worn, washed, altered, stitched (including fall-pico and blouse stitching) or has its tags removed.
  • Problems reported more than 48 hours after delivery.

No refunds

Apart from the cancellation within 24 hours, and the case above where we cannot replace a damaged, defective or wrong saree, we do not give refunds. Nothing in this policy takes away the rights you have under the Consumer Protection Act, 2019.

Need help?

WhatsApp +91 85442 03804 · apsaraattireofficial@gmail.com. Complaints go to our Grievance Officer, Ujjwal Kumar, who acknowledges within 48 hours and resolves within one month.

Updated: 31 October 2026.